Refund Policy
Last updated
We stand behind our educational experience with a 14-day money-back guarantee.
1. 14-Day Money-Back Guarantee
If for any reason you or your child are not completely delighted with Dada School within 14 days of your initial subscription purchase, you are entitled to a full 100% refund of your subscription fee. No questions asked.
2. Monthly & Annual Plan Eligibility
The 14-day satisfaction guarantee applies to all first-time purchases of both Monthly Explorer and Annual Champion membership tiers. For recurring billing cycles after the initial period, you may cancel at any time to prevent future charges.
3. Simple Refund Request Process
To request a refund, simply send an email from your registered parent account to [email protected] with your account email and order receipt number. You do not need to fill out complex forms or justify your decision.
4. Processing Timeline
Our support team processes refund requests within 24 to 48 business hours. Depending on your financial institution or credit card provider, the funds will typically appear back in your original payment account within 5 to 10 business days.
5. Support & Questions
If you have questions about an unexpected charge, subscription renewal, or refund status, our support team is standing by to help. Contact us anytime at [email protected].